Pre-Order Information

How does Cue work?

Cue is a revolutionary new device that enables you to connect to your health at the molecular level. You can track 5 key health molecules: inflammation, vitamin D, fertility, influenza, and testosterone in just minutes, at home.

It’s easy to use. Slip one of the five tracking cartridges into Cue, which illuminates when it senses a cartridge and prompts the user to add a sample. Collect a sample with the included Cue Sample Wand, and slide it into the cartridge. Cue detects the presence of the Sample Wand, and automatically starts the analysis. After a few minutes, Cue delivers the information wirelessly to your smartphone. When the analysis is complete, Cue prompts you to remove the cartridge and dispose of it.

What is your refund policy?

The Cue team has worked very hard to create, test, and produce a product that we would like to share with you. We value your interest in the launch of this revolutionary product that will lead you to live a healthier and happier life. Therefore, we encourage you to reconsider canceling your pre-ordered Cue.

However, if you would like to proceed with the cancellation of your pre-order, you may do so for a full refund any time before Cue is scheduled to ship. We will update you with an exact ship date as the date approaches. Please contact us at help@cue.me to initiate your refund.

What is your warranty policy?

Cue will include a limited, one-year warranty.

How can I contact Cue?

You can contact us anytime at help@cue.me. Email support is available 24 hours a day, 7 days per week.

Please feel free to contact us with any questions about Cue, your pre-order purchase, your account, our referral program, or any additional questions you may have.

Cue App

Which devices will Cue be compatible with?

The Cue app requires a smartphone running the latest version iOS or Android and equipped with Bluetooth 4.0 (BLE).

Security & Privacy

How secure is Cue?

All communication between Cue and your smartphone is encrypted over a highly secure 128-bit Advanced Encryption Standard, Bluetooth 4.0 connection.

What does Cue do with my data?

Your data will be stored on your phone, and you decide how long you want to store your data, if at all. You are the only person that has access to your data. You can choose to share the data with your doctor, your family, or your friends. You are in control of your data, and how you use it is entirely up to you.

As a first customer, you will be invited to take part in a usability study and provide feedback and anonymized data. You may opt out of this at any time.